CANCELLATION: All reservations are final and payment is due in full at the time booking. We encourage all guest that are concerned about a possible cancellation to purchase trip cancellation insurance. See our website FAQ for information on how to purchase trip cancellation insurance.
RESERVATION CHANGE FEE: All changes to confirmed reservations are subject to a non-refundable $50.00 re-scheduling fee per change. Changes requests are subject to approval and the cancellation policy.
PAYMENT BY CHECK: Lessee agrees to pay Lessor a service charge of $30 for any check returned by Lessee’s bank for insufficient funds. If a check is returned, Lessee must make all remaining payments by cashier’s check, money order or credit card. If Lessee requires Lessor to reissue a check, Lessor will deduct a $25 stop payment fee from amount being issued.
CHECK_IN: Check in is at 4pm. Prior to your arrival we will contact you and make arrangements for you to meet with our check in service on the day of your arrival. There is a binder inside the condo that contains the policies and rules, the resort floor plan, the condo floor plan, and a list of emergency contact numbers. We will do our best to accommodate early check in times when possible. Early checks in times are not available during the summer months do to consecutive reservations and our cleaners requirements. Please plan to arrive between 4pm and 8pm on the day of your arrival.
CHECK_OUT:Check Out is at 10am. When checking out be sure to leave all keys and the garage remote inside the unit and lock the unit. Do to our cleaner’s schedule we are not able to provide late check out times during the peak season. Please ensure that you are checked out by 10am so that the cleaners may prepare the condo for the next arriving party.
CHECK IN/OUT: Lessee agrees to abide by the following check-in and check-out times and procedures during the lease term at The Property:
· Check-in time: 4pm-8pm
· Check-out time: 10am
Written requests for early check-in will be granted at Lessor’s sole discretion. Such permission will typically be granted if property is cleaned and ready for occupancy prior to the stated check-in time. Written confirmation of Lessor’s approval is required.
- Please leave all keys, parking passes and garage door openers in the kitchen on the table. The cost of missing items will be deducted from the security deposit.
- Please do not leave any wet towels on the floor. Place wet towels in the tub in the main bathroom.
- Please check to ensure you do not leave anything behind. We are not responsible for items left behind.
- Please close and lock all windows and exterior doors prior to leaving.
Within 7 days of arrival, Lessor will transmit to Lessee instructions regarding key pick-up/obtaining access The Property. Once inside The Property, Lessee agrees to review and follow the Check-In Procedures that will be provided by Lessor. Upon arrival at The Property, please call Lessor at to confirm successful access and to make note of the condition of property. Lessor shall contact Lessee or stop by the Property within 24 hours of Lessee’s arrival to ensure Lessee’s satisfaction to the extent possible.
When vacating The Property, please review and the Check-Out Procedures provided by Lessor. You are required to leave the property in substantially the same condition as it was in when you arrived. Should Lessee request return of any items left behind, Lessor shall be entitled to collect any postage costs in addition to a $10.00 service fee.
Damage Deposit FEE: A $500.00 Damage Deposit is required prior to arrival. No check-in will be permitted without a Dapage Deposit Fee. The Damage Deposit Fee will be refunded at your departure if the property is returned in substantially the same condition as it was in when you arrived. Lessor requires a valid Visa, Master Card or Discover Card number on file for damages. The Damage Deposit Fee may not cover the full cost of damages. In the event that the Damages exceed the Damage Deposit Fee the Renter agrees to pay the landlord for all damages, including but not limited to: intentional damage, accidental damage, theft, unauthorized entry into the owner’s supply closet, unauthorized pets, extensive cleaning required at check-out, smoking, exceeding occupancy limits or parking limits, and any other charges/polices in Lessor’s Rental Policies and Rental Agreement including any fines imposed on Manager by the City, County, State or Home Owner Association as the result of violation of any law, ordinance, rule or regulation or any fines or costs levied against Lessee or visitors of Lessee (Excess Damage Costs). Lessee will be notified of any Excess Damage Costs in writing. Any Excess Damage Costs will also be charged immediately to Lessee’s credit card. Lessee, by signing below, assumes full responsibility for any items found to be missing and any damage due to misuse, negligence or action on Lessee’s or Lessee’s visitors part, except in the case of normal wear-and-tear reported to Lessor within 48 hours of Check-in.
The Damage Deposit Fee does not substitute for Lessee’s responsibility to leave The Property in appropriate condition. The Damage Waiver Fee does not negate Lessee’s responsibilities as a responsible renter, nor does it relieve Lessee from responsibility for intentionally destructive acts of Lessee or other members of Lessee’s party while in occupancy. Lessee must notify Lessor of any damage or theft to the unit during Lessee’s occupancy or upon vacating. The Property will be carefully inspected after Lessee’s departure and any damage, theft or other incidents which occur during Lessee’s occupancy and which have not been disclosed to Lessor prior to Lessee’s leaving will remain Lessee’s obligation.
“AS IS” RENTAL: Chances are that Lessee is reserving The Property without having first viewed it in person. While Lessor warrants that The Property has proven satisfactory to previous guests, Lessee understands it is agreeing to rent The Property “as is.” Should Lessee become unsatisfied with The Property for any reason, Lessor will make every reasonable effort to resolve any specific problem(s). Should Lessee remain unsatisfied and desire to vacate The Property prior to the Check-out date, the policies stated in the Cancellation Policy shall apply.
Should The Property become unavailable for any reason beyond Lessor’s control either during the lease term or within 60 days of arrival, Lessee agrees Lessor`s liability shall be limited to a full refund of all payments received from Lessee. Lessee expressly acknowledges that in no event shall Lessor be held liable for any consequential or secondary damages, including but not limited to relocation or additional travel expenses or for any other loss.
CLEANING: The Property will be inspected, sanitized and cleaned prior to Lessee’s arrival, and after departure. The cleaning staff will arrive promptly at check-out time on the day of departure. Lesseeshall be liable for a charge of $125 per hour for each hour (or portion thereof) of holdover past the required check-out time. Often guests are scheduled to depart and arrive on the same day, and therefore the cleaning staff only has a short time frame within which to clean The Property.
Lessee’s rental fee provides for typical cleaning requirements, allowing Lessee to enjoy The Property as long as possible up to check-out. Nonetheless, Lessee is required to leave the property in substantially the same condition as when received, and all Check-Out Procedures must be followed. If additional cleaning is required, appropriate charges will be deducted from Lessee’s security deposit at the rate of $35 per hour. Absolutely NO SMOKING is permitted inside any building or structure. Smoking of any kind will result in the loss of the entire $500 security deposit.
AMENITIES: To the extent possible, the Property shall be fully furnished prior to Lessee check-in. Furnishings shall include bedspreads, linens, blankets, pillows, towels, a fully equipped kitchen, telephone, cable service, VCR and/or DVD player, videos and/or DVDs, games, and living area furniture. Kitchen furnishings include dishes, silverware, assortment of pots and pans, toaster, coffee maker, microwave, dishwasher, and dish/dishwasher soap. Please note, on occasion prior guests may have left partial containers of condiments, spices, etc. It is Lessor’s policy is to leave such non-perishable food items for subsequent guests. Lessor assumes no responsibility for the quality or contents of any food products left on the premises, and Lessee’s use and/or consumption of same shall be at its and its guests own risk(s). A land-line telephone with local outbound and full inbound call service will be provided.
Lessee understands this home may not have all items Lessee and guests are accustomed to having in their own home(s). Any specialty or particular items Lessee is accustomed to using (such as a special type of cooking utensil, soap, etc.) should be brought by Lessee or purchased locally. Lessee shall be responsible for the actual cost to replace any supplied item that is missing after check-out, and such sums may be withheld from the Damage Deposit. A $50 per-item fee will be charged for any lost key or remote control. Please take special care not to accidentally pack Property towels or hangers.
For families with small children, Lessor will also provide a pak-n-play crib. It is Lessee’s responsibility to inspect and approve the condition of each such item upon check-in. If items are lost or stolen during Lessee’s stay at The Property Lessee will be held responsible, with repair or replacement costs deducted from Lessee’s Damage Deposit.
The Property includes a Hot Tub and/or Swimming Pool (Pool) and rules are posted at the pools. Failure to abide by these rules will result in charges to Lessee`s damage deposit. If a Pool is improperly used and must be drained and refilled, extra maintenance costs will be charged against Lessee`s security deposit or credit card.
Lessee does hereby release and hold harmless Lessor and Pool maintenance personnel from any liability arising from or use of the outdoor Pool provided. Lessee agrees to use the Pool in accordance with the posted rules, and also agrees to follow all provided maintenance guidelines during the lease term. In addition, Lessee agrees to notify Lessor immediately should any problems arise.
Use of Pool outside of the posted hours may be cause for eviction without a refund. The Property is located in a resort community and has strict curfew laws associated with excessive noise. Please keep noise levels to a minimum.
Pool Rules, Regulations, and Concerns
• Please check the temperature of the water in the Pool before use. Maximum safe water temperature should be established by a medical practitioner, not to exceed 104 degrees Fahrenheit.
• Do not use or allow the Pool to be used alone.
• Minors under the age of 18 shall not utilize the Pool unsupervised. Unsupervised use by children is strictly prohibited. Never leave children unattended in the vicinity of the Pool.
• Do not add anything to the water including foaming bubbles, chemicals, soaps, bath oils, etc. If these items are used in the Pool, an additional cleaning fee will be assessed.
• Absolutely no candles (floating or any type) are allowed on or in the Pool.
• Absolutely no shoes are to be worn in the Pool.
• Absolutely no pets are allowed in the Pool.
• Absolutely no electrical appliances should be used in or near the Pool.
• Absolutely no glass at or near the pools.
• Surrounding patio/deck may be slippery and dangerous when wet.
• Persons who have high blood pressure, skin sensitivities, or who might be pregnant are strongly urged not to use a Pool. If in doubt, please consult with a physician prior to using the Pool.
• Observe reasonable time limits to avoid nausea, dizziness and fainting. Should you experience any of these symptoms, carefully exit the Pool immediately.
• Lessee agrees to leave the Pool in the same condition it was received.
• Lessee agrees to fully reimburse and indemnify Lessor for damage caused to the Pool during lease term, including damage caused by any person, including invited or uninvited guests, pets, animals, and children.
• Lessee understands there will be no reduction in rental fees if the Pool is unused or unavailable during the term of Lessee`s rental period.
• Please do not turn off or unplug the Pool and/or filters, etc.
• The Pool is serviced and chemically treated regularly.
• It is recommended that no jewelry is worn in the Pool due to chemicals used. The chemicals in the Pool can also affect color-treated hair and damage swimsuits.
OCCUPANCY: Lessee expressly understands and agrees the Property shall be occupied by no more than stated occupancy (including children and infants), and day/evening guests are limited to 4 unless otherwise permitted, in writing, by Lessor. All day/evening guests must vacate the premises by 9:00 p.m. Should Lessee wish to entertain or have more than 4 guests on The Property, Lessee’s request must be received by Lessor in writing no less than five (5) days prior to the day of Lessee’s event. Lessee shall provide the total number of guests Lessee intends to have on The Property, how Lessee will accommodate all guests (inside, outside or both), if there will be amplified music, and any other circumstances that could affect the facility or neighbors. Under no circumstances will Lessee be permitted to remove any furniture from the house. At Lessor’s discretion, Lessee`s request may be denied and/or an additional security deposit and event fee may be necessary for large gatherings or events.
SLEEPING CAPACITY/DISTURBANCES: Lessee and all other occupants will be required to vacate the premises and forfeit the rental fee and security deposit should any of the following occur: A. Occupancy exceeding the sleeping capacity stated in Occupancy paragraph (above). B. Use of the premises for any illegal activity including, but not limited to, the possession, serving or consumption of alcoholic beverages by or to persons less than 19 years of age. C. Damage to The Property or to any of the neighboring properties. D. Any other acts which interfere with neighbors` right to quiet enjoyment of their properties. Occupancy and use of The Property shall not disturb or offend neighbors or residents. E. House parties, keg parties, excessive speeding, excessive noise or disruptive behavior, discharging of Firearms, BB or Pellet Guns, or Fireworks, etc. IF, FOR ANY REASON, LAW ENFORCEMENT IS NOTIFIED DUE TO DISTURBANCES EMANATING FROM THE PREMISES OR GROUNDS, THERE WILL BE A MINIMUM $250 CHARGE TO LESSEE’S SECURITY DEPOSIT OR CREDIT CARD. THIS CHARGE SHALL APPLY PER INCIDENT.
SMOKING: Smoking of ANY kind is not allowed inside any structure on The Property. Please smoke outside only. There will be a $500 charge if smoking has been done in the home .
PETS: NO PETS or domestic animals of any kind are allowed at The Property, including “visiting” or “stray” animals. If this rule is broken, Lessee’s security deposit will be used to resolve any odor and/or flea problems and for any costs incurred to relocate guests checking in after Lessee’s departure.
LOCKED CLOSETS: Most of our property owners maintain a locked area in The Property for their own personal use. These locked areas are not intended for Lessee’s use. Please do not try to access locked doors or closets. Unauthorized access to the owners closet will result in a $500.00 fine.
RENTAL OF MORE THAN ONE HOME: Should Lessee rent another property in close proximity to one another, the following rules shall apply: A. No items shall be moved from one house to another.B. Guests moving between the houses will respect the quiet condition of the neighborhood and refrain from loud noise and boisterous behavior on the street, particularly at night. Neighbors treasure their peace and quiet, value access to their driveways, and are quick to complain if our guests create such problems. C. Guests from two or more houses will not spend the bulk of their rental time at a house other than the house in which they are sleeping. Having people from one house spend most of their time at another house unfairly burdens that house, creates a risk of sewer backup, and creates a risk of neighbor complaints.
LESSEE LIABILITY: Lessee agrees to accept liability for any damages caused to The Property (other than normal wear and tear) by Lessee or Lessee`s guests, including, but not limited to, landscaping, watermarks or scarring of hardwood floors, and misuse of appliances or equipment furnished. If damages are in excess of the security deposit, Lessee agrees to reimburse Lessor for costs incurred to repair/replace damaged items.
HOLD HARMLESS: Lessor does not assume any liability for loss, damage or injury to any persons or their personal property. Neither does Lessor accept liability for any inconvenience arising from any temporary defects or stoppage in supply of water, gas, and electricity, outside construction noises or plumbing. Nor will Lessor accept liability for any loss or damage caused by weather conditions, natural disasters, acts of God, or other reasons beyond its control